Enhancing Academic Advising with Maizey: A Custom AI Tool

LSA Newman Academic Advising Center

Problem

The LSA Newnan Academic Advising Center sought to improve accessibility and efficiency in student advising services, particularly in light of challenges such as the COVID-19 pandemic and the non-mandatory nature of advising. They aimed to offer an innovative solution that could provide immediate, reliable information to students while maintaining the option for personalized advice through human interaction.

Audience

LSA Maizey is designed for the nearly 19,000 students the Newnan Academic Advising Center serves. It is particularly beneficial for those seeking general, pre-health, pre-law, and student success advising and for students who prefer engaging through digital platforms.

Outcome/Impact

The introduction of Maizey, the custom AI tool at the LSA Newnan Academic Advising Center, has significantly enhanced the advising experience for students, including: 

  • Increased Accessibility: Maizey provides around-the-clock access to advising information, allowing students to receive guidance at their convenience. This particularly benefits those who may find scheduling regular advising sessions challenging.
  • Improved Engagement: By offering a digital platform for advice, Maizey meets students in a modern, tech-driven environment, which encourages more frequent interaction and engagement with academic advising resources.
  • Enhanced Efficiency: The tool helps streamline the advising process by answering common and straightforward questions, allowing the LSA Advisors to focus on more complex and personalized student needs.
  • Continuous Improvement: With regular updates from the Newnan Center's website, Maizey remains a dynamic and evolving resource, ensuring that students receive the most current information available.

By addressing these key areas, LSA Maizey enhances the advising services at the Newnan Academic Advising Center and sets a precedent for integrating AI tools in academic settings to improve student support and success.