24/7/365 Academic Advisor Implementation

Engineering Advising Center

Problem

The Engineering Advising Center aimed to enhance the availability and efficiency of academic services and support for first-year and undeclared engineering students. The challenge was to provide continuous, accessible academic advising that could handle routine inquiries and tasks, thereby allowing human advisors to focus on more complex and personalized student needs.

 

Audience

The AI tool was targeted at first-year and undeclared engineering students.

 

Outcome/Impact

The implementation of the 24/7/365 academic advisor resulted in significant improvements in the efficiency and effectiveness of the Engineering Advising Center. The AI advisor provided continuous support, answering routine questions and guiding students through standard academic processes. This allowed human academic advisors to allocate their time more strategically, focusing on in-depth consultations and more complex student issues.

As a result, students received timely and accurate information whenever they needed it, enhancing their academic experience and reducing wait times for advising appointments. The increased availability of support also contributed to a more proactive approach to academic planning and problem-solving among students. Overall, the integration of the AI advisor has led to better resource management within the Advising Center and a more personalized and effective advising experience for students.