U-M Generative AI Use Cases

Administration

  • brown banner with cartoon depiction of a computer monitor with envelope icons to signify emails are bursting out of the screen. the background behind the computer is lines of code. text reads: "Optimizing mass email campaigns with UM-GPT and Google's Apps Script."
    Writing Apps Script code with UM-GPT to customize and automate mass email campaigns

    Merchant Services, a sub-unit of the Treasurer’s Office, manages credit card processing and PCI compliance for the university. Faced with the project of sending a mass email campaign comprised of 200+ records with seven different…

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  • A split-panel illustration comparing traditional paperwork and AI-powered automation. On the left, stressed office workers sit at desks surrounded by towering stacks of paper, manually processing invoices. On the right, a calm employee uses a computer with streamlined digital interfaces and charts, assisted by an AI system represented by a humanoid robot and circuit-like connections in the background.
    Modernizing Invoice Processing with U-M GPT

    The Shared Services Center processes approximately 300,000 invoices annually, extracting key information from vendor-submitted vouchers. Previously, this process relied on a template-based system implemented in 2019, which was…

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  • Blue background with several question marks around the wording "Discover how the OnboardingA2 Maizey streamlines onboarding."
    OnboardingA2 Maizey: AI-Powered Support for New U-M Employees

    New employees often have a wide range of questions during their onboarding process, from benefits and policies to campus resources and department-specific information. The challenge was providing timely, consistent, and easily…

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  • A graphic that resembles a network or data flow diagram with colorful lines representing interconnected systems and processes.
    SPG Policy Review Maizey

    Instead of searching through U-M’s standard practice guides (SPGs) on the U-M HR website, ITS trained a Maizey to identify existing policies through plain text question…

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  • The image features a professional setting where a woman in a business suit is standing and reviewing a set of documents. Next to her is a humanoid robot, seemingly assisting in the process, symbolizing the collaboration between humans and AI technology.
    Improving Resume Evaluation and Hiring Efficiency with Maizey

    ITS Administration sought to efficiently rank and compare hundreds of resumes to streamline the hiring process and identify the most suitable candidates quickly.

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  • This image features a stylized illustration of a person wearing a headset while sitting at a desk. The individual is facing a transparent screen displaying another person, also wearing a headset, suggesting a video call or virtual interaction. The screen appears futuristic, with light elements resembling holographic displays. The overall color scheme includes soft, warm tones with subtle lighting effects.
    Efficient Call Summary Creation with U-M GPT in the Service Center

    The U-M Service Center needed to reduce the time spent manually summarizing calls to their Tech Help line to improve efficiency and free up employee time for more critical tasks.

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