OnboardingA2 Maizey: AI-Powered Support for New U-M Employees

Ann Arbor - University Human Resources

Problem

New employees often have a wide range of questions during their onboarding process, from benefits and policies to campus resources and department-specific information. The challenge was providing timely, consistent, and easily accessible answers to these questions without overwhelming HR representatives and managers. U-M needed a solution that could centralize key onboarding information while ensuring new hires felt supported as they transitioned into their roles.

Audience

OnboardingA2 Maizey was designed specifically for new staff members joining the Ann Arbor campus. The tool is integrated into the U-M Onboarding Program and the newly redesigned Ann Arbor campus New Employee Orientation (NEO) to provide a seamless, AI-powered support experience.

Outcome/Impact

OnboardingA2 Maizey offers a reliable, AI-driven solution for new employees, providing instant answers by referencing over 3,600 public U-M web pages. The tool helps streamline the onboarding experience, reducing the burden on HR staff and managers while ensuring new hires receive accurate, up-to-date information.

Key benefits include:

  • Increased Accessibility – New employees can access information anytime, anywhere, using their UMICH credentials.
  • Reliable and Consistent Information – Ensures new hires receive accurate, standardized answers sourced directly from U-M webpages.
  • Improved Employee Experience – By addressing common onboarding questions, OnboardingA2 Maizey helps new staff feel informed and confident as they start their journey at U-M.